Shipping policy

Domestic U.S. Shipping

We offer free standard shipping on orders over $75 within the contiguous United States. Alaska and Hawaii are excluded.

For orders that do not qualify for free shipping, rates are calculated at checkout based on the products ordered, package weight, dimensions, and destination.

We ship domestic orders using USPS, UPS, or FedEx. Available shipping options and rates are shown at checkout.

Processing & Shipping Times

Processing times vary by product. Please review the product page for any specific lead times.

Painted saddlebags are made to order. Please allow approximately 2–3 weeks before shipping. This allows time for painting and for the finish to cure.

Carrier transit time begins after your order leaves our shop. Selecting a faster shipping service does not shorten production or processing time.

Tracking & Separate Shipments

Once your order ships, you’ll receive an email with tracking information.

Some orders may ship in multiple packages. When this happens, you’ll receive tracking information for each shipment.

Canadian & International Shipping

We ship internationally, including to Canada. Shipping charges are calculated at checkout based on package weight, dimensions, destination, and available shipping services.

Free shipping does not apply to Canadian or other international orders.

International orders may ship using USPS, UPS, FedEx, or DHL. Available services vary by package and destination.

Please allow an additional 1–5 business days for international order processing, in addition to any product-specific production time.

Import Duties, Taxes & Fees

The recipient is responsible for any applicable import duties, taxes, customs charges, and other destination fees. These charges are separate from shipping costs.

International Delivery & Delays

International delivery times vary by destination, shipping service, carrier scheduling, and customs processing. Delivery estimates are not guaranteed.

Some shipments may take 1–3 months to arrive due to customs or carrier delays.

If your shipment is delayed, contact sales@diewerks.com with your order number so we can help check its status. Under our current international shipping policy, replacement shipments are not sent until a package has been lost or missing for at least three months.

Questions About Shipping?

Email sales@diewerks.com with your question and order number, if applicable.