Warranty

Effect of Product Source

Die Werks LLC, doing business as Die Werks (hereafter “We,” “Our,” or “DW”), currently acts as a dealer for Komposite Werks LLC to sell motorcycle saddlebags and mounting hardware (hereafter “KW Products”). These KW Products are warranted by DW against defects in material or workmanship for one year from the date of delivery as shown by the shipping company’s tracking (hereafter the “Warranty Period”). Our Warranty is valid only with proof of purchase from the DW website or storefront and is subject to the limitations below.

Important Warranty Notice

Our Warranty WILL BE VOIDED for the following reasons:

  • Incorrect installation (including using third-party parts instead of KW supplied parts)
  • Product modification or use for unintended purposes
  • Accidents, misuse, or abuse

Basic Warranty

Your KW Products are guaranteed to the original purchaser to be free of manufacturing defects in materials and workmanship for the Warranty Period. KW Products cannot be returned without prior return authorization from DW. To request warranty service, the original purchaser must notify DW of the problem immediately through the DW website within the Warranty Period. Some problems may be resolved by a phone call and require no further action. If further action is needed, a return authorization will be sent to the email address on file for the original purchaser. The defective merchandise will be repaired or replaced at DW's discretion if:

  1. DW was timely notified of the claim, and a return authorization was applied for through the DW Website (at diewerks.com) within the Warranty Period.
  2. The KW Products (including all parts originally received, properly packaged, preferably in the original packaging materials) are:
    • Shipped at the purchaser’s expense to DW within ten (10) business days after the return authorization is given.
    • Received by DW within a reasonable period after shipment. (DW suggests using an insured and tracked shipping method to protect against loss during transit.)

All returned KW Products must be properly packaged to avoid further damage and returned postage prepaid to DW with:

  • A copy of the original purchase invoice or receipt.
  • A detailed letter outlining the nature of the problem, how the KW Products were used, and the circumstances at the time of failure or discovery of defect.

After evaluation by DW, if the KW Products are found to have a manufacturing defect, either a repair, replacement, or refund of the amount paid will be granted as determined by DW. DW will also refund your shipping costs if shown on the return packaging, but only if the KW Products are found to be defective.

Warranty Limitations

Our Warranty program is limited to the KW Products (including related mounting hardware) returned and DOES NOT cover:

  • Damage due to accidents, improper use, negligence, normal wear and tear from typical use, the natural breakdown of colors and materials over time, failure to follow provided assembly or operating instructions, lack of normal maintenance, abnormal operation, or any other misuse or mistreatment.
  • Consequential or incidental damages resulting from the failure of KW Products, the breach of any third-party warranties resulting from installation or use of the bags, failure or delay of shipping carriers to deliver as expected, or for the carrier’s delivery of the KW Products in a defective or damaged condition for which you have a claim against the carrier, or for delay in delivery due to third parties or circumstances beyond DW’s control.

IMPORTANT:

  • ALL BAGS SHOULD BE INSPECTED IMMEDIATELY UPON DELIVERY.
  • DO NOT SIGN THE CARRIER’S RECEIPT IF THE PACKAGING SHOWS SIGNS OF DAMAGE DURING SHIPMENT.
  • PHOTOGRAPH THE UNOPENED PACKAGE FIRST AND THEN INSPECT FOR HIDDEN DAMAGE BEFORE ACCEPTING DELIVERY.
  • REFUSE DELIVERY OF ANY BAGS THAT SHOW SIGNS OF DAMAGE UPON INSPECTION, AND NOTIFY DW THAT DELIVERY WAS REFUSED AS SOON AS PRACTICAL.

DW reserves the right to reduce a refund otherwise available under our warranty by all amounts you receive from a carrier, or could have received if you had properly inspected the package and KW Products upon delivery, preserved evidence of damage, and properly pursued a claim against the carrier.

Usage Warnings

Our parts are intended for experienced, knowledgeable, and conscientious riders only. It is solely and exclusively your responsibility to determine the suitability of the product for your use. You assume all legal, personal injury, and liability risks, together with any obligations and duties associated therewith.

Disclaimers

DW reserves the right to change prices and/or discounts without notice and to bill at the prevailing prices at the time of order placement on DW’s website as disclosed during checkout.

The words Harley®, Harley-Davidson®, and H-D®, and all H-D® part numbers and model designations are used in reference only. DIE WERKS LLC is in no way associated with or authorized by Harley-Davidson Motor Co® to manufacture or sell the bags and associated installation parts described on the DW website.