Return/Exchange

Die Werks Exchange & Return Policy

Return Window
You have 30 days from the delivery date to request a return or exchange.

How to Start a Return

• Contact us here to request authorization before sending anything back.
• Returns will not be accepted without prior authorization.
• Do not ship returns directly to the manufacturer.

Return Address
Die Werks
313 28th St
Ogden, UT 84401

Return Eligibility
To qualify for a return:

• Items must be unused, uninstalled, and in original condition
• Must include original packaging and tags
• Must be received within the 30-day return window

Items showing signs of use or installation may:

• Be subject to up to a 50% restocking fee, or
• Be returned to the buyer at their expense

Products that have been modified in any way are not eligible for return or warranty.

Non-Returnable Items

• Made-to-order items (including painted products), unless defective
• Sale items (final sale)

Restocking Fee

• A 20% restocking fee applies to all returns
• No restocking fee will be charged if the return is due to our error (incorrect or defective item)

Return Shipping

• Buyer is responsible for return shipping unless the return is due to our error
• We do not provide prepaid return labels
• Use a trackable shipping service—returns lost in transit are not our responsibility
• Items must be securely packaged; we cannot accept items damaged due to improper packaging

Order Inspection & Damage Claims

• Inspect your order upon delivery
• Report any defects, damage, or issues within 7 days
• Photograph any visible damage to the packaging or product
• Report shipping damage directly to the carrier immediately

Refunds

• Refunds are issued to the original payment method
• Shipping costs are non-refundable unless due to our error
• PayPal and Shop Pay transactions incur a 5% processing fee
• Refunds are processed within 4–5 business days after inspection
• All refunds are issued at Die Werks' discretion

Refund Delays
If you have not received your refund after 4–5 business days, please contact your financial institution.

Technical Recommendations
Any product recommendations we provide are suggestions only. Please do your own research to ensure compatibility with your specific setup.

Need Help?
Contact us at sales@diewerks.com for any questions or assistance.