Return/ Exchange Item

Die Werks Exchange & Return Policy

Restocking Fee

  • A 10% restocking fee applies to all returns unless the return is due to an error on our part (incorrect or faulty item).

Return & Exchange Time Frame

  • You have 30 days from the product delivery date to return or exchange items.

Return Shipping

  • Buyer pays for return shipping unless the return is due to our error. We do not offer a pre-paid return label.
  • Ensure items are securely packaged to prevent damage. We cannot accept damaged items due to improper packaging.

Initiating a Return

  • Click the 'Start Your Return' button below to initiate a return.
  • Ship returns to: Die Werks, 313 28th St, Ogden UT 84401.
  • Do not ship returns directly to the manufacturer.

Size Exchange Policy

  • Free one-time size exchange for domestic orders of Outerwear and Gloves. This excludes international orders.
  • Exchanges are valid for different sizes only. For other reasons, return the item and place a new order.
  • Include the desired size in the Notes section of the return form and in the return package.

Non-Returnable Items

  • Made-to-Order items (e.g., Bung King Crash Bars & Risers) unless defective.
  • Opened Motogadget items.
  • "On Sale" items are final.

Tech Support Recommendations

  • Our recommendations are merely suggestions. Please conduct your own research to determine the best product for your needs..

Order Inspection

  • Please inspect your order upon delivery. If you find any defects, damage, or are not satisfied, contact us within 7 days.
  • Any visible damage to the packaging or product should be photographed and reported to the carrier immediately.

Return Eligibility

  • Items must be unused, in original condition, packaging, and with original tags.
  • Items showing signs of use or installation may incur a 50% restocking fee or be returned at the buyers expense.
  • Items must be received within the 30-day return window.
  • Products modified in any way are not eligible for return or warranty.

Return Address

  • Send returns to: Die Werks, 313 28th St, Ogden UT 84401.

Refund Process

  • Refunds, including shipping costs when applicable, will be processed through the original payment method.
  • Upon receipt and inspection of your return, we will notify you of approval or rejection.
  • PayPal and Shop Pay payments incur a 5% fee.
  • Refunds are at Die Werks' discretion and typically take 4-5 business days to process.

Shipping Costs

  • Shipping costs are non-refundable except due to our error.
  • Use a trackable shipping service for returns. We are not responsible for lost returns and will not issue refunds without receipt of the item.

Refund Delays

  • Please allow 4-5 business days for the refund to process. If you have not received it after this period, please reach out to your financial institution.

For any issues or further assistance, please contact us at support@diewerks.com